Returns
We want you to be happy with your order. Because we sell food, some items cannot be returned once dispatched.
Cancelling before dispatch
Contact us as soon as possible if you need to cancel or change an order. If your box has not yet been packed we will cancel it and refund you in full.
Food items
Sweets, boxes and baskets are perishable food products. For hygiene and food safety reasons we cannot accept returns of opened items or of personalised products, except where they are faulty or not as described.
Damaged or incorrect orders
If your order arrives damaged, incomplete or incorrect, email us within 48 hours of delivery with your order details and a photo. We will arrange a replacement or refund.
Refunds
Approved refunds are issued to the original payment method within 5–10 working days of us agreeing the refund.
This policy does not affect your statutory rights as a UK consumer.